Pet Emergency vet did amazing at help my husband and I with our dog crossing the rainbow bridge. They did amazing with consulting us first and ensuring to give us all the information and knowing what is right for him. I just have 2 small suggestions that I believe wpuld be helpful and less stressful for future visits for animal parents. During the process of hooking him up to the catheter to admister the medication for him. There was a miss communication. We though they were gonna do everything in the room we were in. When they came in and told us they were gonna take our dog, it made both my husband and worried that we weren't gonna be there for his last moment. Then as we were walking out of the facility with him wrapped in a pet care bag to privately cremate him. We walked through the lobby with about a dozen of other pet parents and it felt very uneasy to walk through. I think it would be nice to consider them helping pet parents out a private door for more closure. I also feel it would help the other pet parents in the lobby waiting have less anxiety when seeing this.
UPDATE 2: PLEASE, check into other pet ERs before going here!!! Please read and beware! 1 year later, 1 phone call from them no follow up as promised, NO RESOLUTION OR APOLOGY. I’ve sent 2 more emails to follow up and no response, nothing. My next update will list names of the vet and tech if we do not hear back from them with some sort of feedback. We took our cat in on Mother’s Day due to him eating a lily petal that fell on the floor. Our boy was pretty sick when he got there. They took him right back to triage him and they told my husband they’d do bloodwork. This was at 11:10 AM. 1.5 hours later they called us back and gave us a consent to sign for bloodwork, with a high and low estimate. I asked why the range in price and they said in case his bloodwork indicated kidney failure and the need for fluids. We signed them and went back to the waiting area. Over 4 hours later they called me back and went over the bloodwork results and what was happening with him. They gave me an estimate for more tests including abdominal x-rays, an ultrasound, an NG tube and a hospital stay up to 72 hours. The Dr. E also mentioned euthanasia as an option. My husband and I discussed it, thinking he was on fluids all this time and we decided to pick him up the next morning and take him to our own vet. The vet tech who was in the room with us was incredibly rude and unprofessional the way she spoke to us. I’ve never had a “medical professional” either human or animal care speak to me the way she did. Once we made our decision I asked if we could see him. The tech rolled her eyes and went and got him. He had an IV cath in his arm so we were still assuming he was on fluids all this time. We said goodbye, told our boy we love him and I said I don’t want to keep him off fluids any longer than a few minutes. That’s when the tech told us that they had not even started him on the fluids yet. He was there for 6 hours and 50 minutes at that point without any treatment. They started his fluids exactly 7 hours after he arrived with lily toxicity. I made them call us when fluids were started so that is how I know when they were started. Our Henry made it through the night and passed the next afternoon due to his kidneys completely shutting down. Our own vet was amazing and they were waiting for him before they even opened, they took him back immediately got his fluids going again and started meds and tests but at that point they couldn’t save him. I filed a complaint with PETS. I received a phone call the end of July from a vet to discuss things. He said nothing was done because the vet who took care of Henry said we didn’t sign consent until 5:30 pm, which was 6 and a half hours after arrival. We signed consent for bloodwork AND fluids at 12:45 not 5:30. He also told us that the vet told him that she spoke to us when the results came in at 2:45 when in fact she didn’t go over results until almost 5:00. The call accomplished nothing and he said he’d call back after the next doctor meeting in August. It’s been over 2 months and we’ve heard nothing. I’m leaving this review in hopes that this doesn’t happen to anyone else. I’ve talked to other vets at different practices and all have said, the best chance he had of survival would’ve been immediate fluids. They are all money first not patient first. We will never see any money back, which is ridiculous considering what was NOT done, and it won’t bring our Henry back anyway, so our hope is to help others. We will never go back there, we will make the drive to any other Pet ER. The disrespect and unprofessionalism from the tech and the lack of treating a dying patient by the vet, and a bill for them to essentially do nothing to save his life is unacceptable. Would the fluids have saved his life? Maybe not, but we will never know, he was cheated out of that chance. He was alone in a “crate” for 7 hours without treatment, MO FLUIDS, NO MEDS and VERY sick, probably in pain and I’m sure very scared. Please be proactive, don’t assume your fur babies are being taken care of, get up and ask questions.
